8/10/2023 0 Comments Dell d3100 docking station![]() One other bit of info is that we use Trend Micro Worry Free Business Security as our anti-virus software. That was completely random and happened anywhere from every day to a week or more. Until the latest DisplayLink driver update I had a couple of other laptops that occasionally wouldn't resume when docked after they were left for a while. Trying to force the laptops to sleep and then resume does nothing. If I try to launch task manager or anything else locally typically I don't get any response. I've managed to recover from this maybe once where I could kill explorer and some other hung processes and get the desktop to come back. A couple of times I've managed to connect to the PC via a remote command line or powershell session if the wifi actually connects or if the ethernet reconnects after being reconnected to the dock. The mouse might still respond at least for a while but normally from what I've seen the desktop goes white and completely unresponsive or the open programs just appear to be grayed out. So what happens is that basically everything just locks up. If anyone else has experienced similar issues that would also be nice to know. ![]() I've also reached out to Dell on this to see if they have any solutions. I'm drawing a blank as to where to go from all the diagnosing I've done so far, so if anyone has any thoughts I welcome the input. One other thing that appears to exacerbate the issue is some of the users that use Microsoft Teams seem to have more frequent issues. The driver updates seem to have decreased the frequency of the problems on some systems, but has not solved it. We normally end up having to hard power down the laptops and do a complete reboot. Unfortunately I cannot find any Windows event logs that show anything specific and the freezing does not get logged either. All of the laptops are fully updated with the latest DisplayLink dock drivers, latest BIOS, and running Wind(Enterprise) and running with all updates. The issue seems to be related to programs not properly switching network connectivity from wired to wireless and back. We have a number of Dell Latitude 7480 laptops with Dell D6000 docks that have frequent freezing issues when docking and un-docking. I've got an issue that's come up recently at work and I've done about all I can think of to figure out how to resolve it, so I'm throwing this out to the all the experts here to see if anyone can suggest something I haven't tried.
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