8/11/2023 0 Comments Service finance customer loginI won't ever enter into a loan with this company ever again. It did me no good to elevate my concerns to a Supervisor as they refused to do anything to speed up the process on my behalf. It does not take 30 days to get a status on a check. Despite this, I didn't get a call so when I called again, the new representative said I have to wait another 30 days before they will get a response from the bank in order to reissue the check. ![]() They said they would call me today with a status. I called again 10/11 and only then did the person on the line actually submit an inquiry on my behalf to see if the check has been cashed or not so that it can be reissued. Since then I have been calling every 2 weeks to check on the status of my reimbursement check for $388+. My escrow company paid off my loan 09/06, but overpaid it despite that I gave them the updated loan amount. This company has no sense of urgency or empathy. We send unique, one time use codes now instead of using forgettable passwords. The TikToker said that after going viral, she was offered a free tattoo from a California-based artist instead.Terrible customer service and no sense of empathy If you already had a login with us its still active. For example, in May, a TikToker who said she lost thousands of dollars on a bad tattoo consultation experience sparked a huge response, leading online users to flood the tattoo artist with negative reviews. In recent months, customer service disputes have been drawing huge amounts of attention on social media, sometimes resulting in significant recompense for people who have gone viral with their complaints. In his statement, Pope also said that he has received a number of threatening messages which have included offensive slurs as a result of going viral on Twitter, saying he believes a number of accounts that directed negative remarks at him were bots. "You can empathize with people in need or workers and at the same time prioritize your safety and expect companies you deal with to ensure that is paramount," he told Insider. ![]() ![]() In a statement given to Insider via Instagram messages, Pope said he feels it is common for customers like himself to turn to social media to resolve customer service issues, and that while negative remarks framed his tweets as "elitist," his actual intentions were to complain about a potentially "dangerous" scam. Many users said they felt more criticism should be directed at the company for not paying their workers higher wages, and that they did not feel Pope should have tweeted his complaint as it might put the individual driver's job at risk. Some users expressed sympathy for the delivery driver, saying he works in a profession with notoriously low pay, and that it should not be a huge inconvenience for a customer to send him a few extra dollars for gas. Pope's initial tweet received 2.9 million views and 1,361 quote tweets, and it hugely divided opinion among Twitter users over whether it was appropriate to publicly launch a complaint against the driver. My lawyer brain is active on this," Pope wrote in his response to the company. ![]() "It definitely was a harrowing experience and something I do not want to experience again a person coming to my home pressuring me for money. The Uber Support account responded to Pope's tweet, saying the alleged behavior was "definitely not OK," and telling Pope that a member of the support team would be following up with him on his complaint. Account icon An icon in the shape of a person's head and shoulders.
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